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High Context versus Low Context,[link widoczny dla zalogowanych]
In an increasingly connected and interdependent world effective communication not only becomes more important but also much more difficult. Ironically,[link widoczny dla zalogowanych], it is often not dissimilar languages that cause the greatest problems but rather much more mundane and harder to detect cultural differences. One such difference is that of a high context culture versus a low context culture.
A low context culture is one in which things are fully (though concisely) spelled out. Things are made explicit,[link widoczny dla zalogowanych], and there is considerable dependence on what is actually said or written. A high context culture is one in which the communicators assume a great deal of commonality of knowledge and views,[link widoczny dla zalogowanych], so that less is spelled out explicitly and much more is implicit or communicated in indirect ways. In a low context culture,[link widoczny dla zalogowanych], more responsibility is placed on the listener to keep up their knowledge base and remain plugged into informal networks.
Japanese can find Westerners to be offensively blunt. Westerners can find Japanese to be secretive,[link widoczny dla zalogowanych], devious and bafflingly unforthcoming with information.
French can feel that Germans insult their intelligence by explaining the obvious,[link widoczny dla zalogowanych], while Germans can feel that French managers provide no direction.
High context cultures are vulnerable to communication breakdowns when they assume more shared understanding than there really is,[link widoczny dla zalogowanych]. They are strongly inclined to indirect methods of communication,[link widoczny dla zalogowanych]. This is especially true in an age of diversity,[link widoczny dla zalogowanych].
Low context cultures,[link widoczny dla zalogowanych], on the other hand,[link widoczny dla zalogowanych], are not known for their ability to tolerate or understand diversity,[link widoczny dla zalogowanych], and tend to be more insular. The explicitness with which they communicate can often cause offence and resentment.
The point,[link widoczny dla zalogowanych], of course,[link widoczny dla zalogowanych], is that in an age of diversity these cultural differences are just as likely to appear across a desk as they are across borders. Don assume a common geographic location guarantees a common heritage.
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